Shipping policy
(Full Heart Down Jacket)
Free - Limited Time Only.
We use Royal Mail Tracked to deliver our Full Heart Premium Down Jacket to customers which estimates the product to be delivered within 2-3 working days from the shipping confirmation.
You will receive a confirmation email with your tracking number once your order has been shipped.
(All other products)
All shipping is free worldwide for a limited time.
Please allow 1 – 4 business days for your order to be created and shipped out. The average shipping time is 2-4 working days from the shipping confirmation depending on the delivery destination.
You will receive a confirmation email with your tracking number once your order has been shipped.
Thank you for your understanding that estimated delivery dates are not guaranteed. We will, however, always do our best to deliver on or before the delivery date provided.
If your order does not arrive within 30 days, we are committed to reimbursing you in full. No refund will be issued before these 30 days.
CUSTOMS & REGULATIONS
We are committed to pay any applicable import duties for each order in the following countries:
-United States
-Canada
-Australia
-Europe
-United Kingdom
All import taxes will be paid as soon as your package reaches its destination country.
For all orders outside of the countries listed, you are responsible for checking your local postal regulations for restricted items as we cannot be held liable for any items that are not accepted into the specific country.